After Sales Service
At T-shirt Factory, we are committed to providing excellent after-sales service to ensure your satisfaction with our products. Our goal is to support you every step of the way, even after your purchase.
What is Covered ?
#1 Product Support: We provide assistance with any questions or concerns about your product or how to care for it.
#2 Order Warranty: We offer an order warranty in case you are facing issues with received products or order shipping.
#3 Returns & Exchanges: We accept returns for damaged or incorrect items within 1-3 days after receiving your order.
What is NOT Covered
# Wrong Size Choice: Before placing you order, you must check your fit in our Size Guide.
# Bad Product Care: You must respect our Product Care Guidelines.
# Out of Warranty Period: You can make a request within 1-3 days after receiving your order.
#1
#2
Order Warranty
If you have issues receiving your order :
#3
FAQs
You have a question ? Check if we already have the answer :
How can I return an item?
You can return an item by contacting us through the dedicated form and explaining the reason for the return. We accept returns for damaged or incorrect items within 1-3 days after receiving your order.
What products are eligible for an exchange?
Damaged or incorrect products are eligible for an exchange. Ensure that the product is in its original condition and that you followed our product care guidelines.
What should I do if my order arrives damaged?
If you receive a damaged product, contact us immediately with photos. We will provide a quick solution, whether it’s an exchange or a refund.
Can I exchange a product if I chose the wrong size?
Unfortunately, we cannot exchange a product for a size error. Please consult our size guide before placing your order.
What are the processing times for returns and exchanges?
Processing returns and exchanges generally takes 5 to 10 business days after we receive the returned item.
Can I cancel or modify my order after it has been placed?
After phone confirmation, you can no longer cancel your request. These are printed t-shirts, and printing begins after order confirmation.
What payment methods are accepted for orders?
We currently accept bank transfers and cash on delivery. Online payments via Visa and Mastercard will be available soon.
How can I track my order?
How should I wash my printed t-shirts?
To preserve the quality of the print, wash your t-shirts in cold water, inside out, and avoid using bleach or high-temperature drying.
Can I iron a printed t-shirt?
Yes, you can iron your t-shirt, but make sure to do it inside out and on a low setting to avoid damaging the print.
How should I dry my t-shirts?
To prevent color fading, especially for dark-colored t-shirts, it is recommended to dry them inside out and in the shade.
Message Us
Please write us a detailed message about your issue, and we will get back to you as soon as possible.