Policy & General Terms
Introduction
Welcome to T-shirt Factory, your go-to online store for printed clothing in Morocco. This document outlines our General Terms and Conditions, as well as our Privacy Policy, to ensure transparency and trust in our services. By using our website and placing orders, you agree to the terms outlined here.
1. General Terms
1.1. Order Process
Size Guide Consultation: We strongly recommend that you review our Size Guide before placing an order to avoid any issues related to sizing. Ensuring the correct size is chosen will help you have a satisfactory shopping experience.
Order Confirmation: After placing an order, you will receive a confirmation call from our team. This step is necessary to confirm your order details before shipping. Once confirmed, your order cannot be canceled or modified.
Customer Commitment: Upon confirmation, the customer is committed to completing the payment. Ignoring the delivery or refusing to pay after the order has been confirmed is not permitted.
1.2. Payment Terms
Payment can be made using one of the following methods:
- Bank Transfer: You can choose to pay via bank transfer. Detailed instructions will be provided during the checkout process. Your order will be processed once the payment is confirmed.
- Cash on Delivery: Our delivery partners will collect payment in cash upon handing over the order. By confirming your order, you agree to be present at the time of delivery and to pay the full amount as agreed.
- Pay Online: Online payments powered by CMI will be available soon, offering you a secure and convenient way to complete your purchase.
1.3. Returns and Exchanges
Damaged or Incorrect Orders: If your order arrives damaged or contains incorrect items, you are entitled to an exchange or a refund. Claims must be made within 1-3 business days from the date of delivery. Please contact our customer service to initiate a claim.
Size Issues: Due to the custom nature of our printed products, exchanges or refunds for size issues are not allowed. We advise all customers to carefully consult the Size Guide before placing an order.
Claim Process: To make a claim for a damaged or incorrect order, please contact our customer service within the specified timeframe. Provide all necessary details to expedite the process.
1.4. Product Care
Our products are made from 100% cotton, with varying fabric weights as specified in the product descriptions. To maintain the quality and color of your printed garments, wash them at no more than 30°C in the washing machine. Avoid drying them in direct sunlight to prevent fading. These care instructions are also included in the product packaging.
T-shirt Factory is not responsible for any product alterations that occur due to improper care or washing. Please follow the care guidelines to ensure the longevity of your garments.
2. Privacy Policy
2.1. Data Collection and Usage
We collect personal data from our customers to confirm orders and ensure successful delivery. This data may include your name, contact details, and shipping address. We may also use your contact information to inform you of special offers or promotions related to our products.
Rest assured, T-shirt Factory does not share your personal information with any third-party companies or individuals. Your data is used solely for the purposes of processing and fulfilling your order, as well as for marketing communications that you opt into.
2.2. Data Security
We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses secure SSL encryption to ensure that your data is transmitted safely.
2.3. Customer Rights
You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights or have any concerns regarding your data, please contact our customer service. We are committed to respecting your privacy and ensuring that your data is handled responsibly.
Contact Information
If you have any questions or concerns about our General Terms or Privacy Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with T-shirt Factory is smooth and satisfactory.